Support Contracts

Mindex provides telephone and e-mail support for all Inmagic products on a subscription basis. Support is included for products during the first year after purchase.

Mindex offers three levels of additional support contracts: Gold, Silver and Platinum. On this contract you are entitled to a number of hours for on site support, depending on the contract level. Support contract clients get preferential treatment. Gold, Silver and Platinum are only available at the three metropolitan areas of Cape Town, Johannesburg and Pretoria.

Contact the office at office@mindex.co.za for full details or price list.

Service Level Agreements (SLA)

Mindex offers service level agreements that would ensure support for the products and applications. We do require that all SLA’s include a support contract as well as a subscription to software subscription.