Information Management Support

Retainer contracts

Mindex provides telephone and e-mail support for all Lucidea products on a subscription basis. Support is included for products during the first year after purchase.

Mindex offers three levels of additional retainer contracts: Gold, Silver and Platinum. On this contract you are entitled to a number of hours for on site support, depending on the contract level. Support contract clients get preferential treatment. Gold, Silver and Platinum are only available at the three metropolitan areas of Cape Town, Johannesburg and Pretoria.

Contact the office at for full details or price list.

Service Level Agreements (SLA)

Mindex offers service level agreements that would ensure support for the products and applications. We do require that all SLA’s include a support contract as well as a subscription to software subscription.

General Library Support Services

Our Retainer Contracts are used for general consultation, training and installation, however we also offer general Library services. These include: Regular Back-up service, stock taking, cataloging and general housekeeping.